Owner
Advantage™ Program Terms and Conditions
General Information - The Owner Advantage Program (the “Program”)
is brought to you by Ford Motor Company (“FORD”)
and the Ford or Lincoln Mercury Dealership named on your Membership
Card (“your Dealer”). When you pay for vehicle
parts and service at your Dealer, the Owner Advantage Program
allows you to earn a percentage of your out-of-pocket spending
toward future parts and service purchases (“Base Service
Rewards”). When you purchase a new or Certified Pre-Owned
Ford, Lincoln or Mercury vehicle, you may earn rewards toward
a future purchase of a new Ford, Lincoln or Mercury vehicle
(“Base Sales Rewards”). When you purchase a new
or Certified Pre-Owned vehicle or purchase an oil change,
you may earn Credits that may be accumulated and redeemed
for a complimentary oil change (“Base Oil Change Rewards”).
From time to time, FORD may offer you additional benefits
and rewards. Your Membership is valid only at your Dealer.
Base Service Rewards, Base Oil Change Rewards, and Base Sales
Rewards (collectively, “Base Rewards”) may only
be earned and redeemed at your Dealer. From time to time,
FORD may offer you additional benefits that may be available
at any FORD Dealer that participates in the Owner Advantage
Program. You may have memberships at more than one Dealership.
Membership and benefits shall be considered void where prohibited
by law. Taxes apply where required by law. FORD assumes no
liability for any member’s participation that contravenes
the laws or regulations of his or her state. Your Membership
is subject to present and future program rules. Membership
- Membership in the Program at your Dealer (“Membership”)
is open to U.S. residents (excluding U.S. territories) who
are 18 years of age or older. By enrolling in the Program,
you represent that you are 18 years of age or older. Employees
of the Dealership are not eligible for Membership. Your Dealer
or FORD may waive the exclusions described herein in general
or on a case-by-case basis at their sole discretion. All individuals
within a household as defined by the Program may share one
Membership. “Household” is defined as individuals
who are spouses, domestic partners, siblings, parents or children
of the Household’s Primary Member and who live at the
Primary Member’s address. “Primary Member”
is defined as the individual in the Household who enrolls
the Household or, in some cases, the member who has been pre-assigned
as the Primary Member by FORD. All individuals within the
Household accrue and redeem in the same account (“Account”).
Each individual may belong to only one Household. Membership
and Program benefits are not transferable to individuals outside
the Household. Membership is not available to corporations,
organizations, fleets or legal entities. FORD or your Dealer
may, at its sole discretion and at any time, determine which
individuals, vehicles or addresses constitute a Household,
and FORD may combine or separate accounts or separate individuals
into multiple accounts at any time and at its sole discretion.
FORD and your Dealer are not responsible or liable for disputes
regarding the eligibility of a person to redeem rewards from
an Account. Earning Rewards - As a member of the Program,
you may earn Base Service Rewards, which are a percentage
reward on the amount you pay for qualifying parts and services
purchases at your Dealer, rounded down to the nearest penny.
Your Dealer may choose not to allow Base Rewards to be earned
or redeemed for parts purchases. You may also earn Base Oil
Change Rewards. You earn Credits when you purchase an oil
change. Once you receive a number of Credits specified by
your Dealer, you may redeem the Credits for a complimentary
oil change. You may also earn Base Oil Change Rewards by purchasing
a new or Certified Pre-Owned Ford, Lincoln or Mercury vehicle.
As a member of the Program, your Dealer may, at its sole discretion,
choose to allow you to earn Base Sales Rewards when you purchase
a new or Certified Pre- Owned Ford, Lincoln or Mercury vehicle.
Base Sales Rewards are discounts off future purchases of new
Ford, Lincoln and Mercury vehicles. Base Sales Rewards are
not earned on purchases of vehicles through a FORD employee,
Partner Recognition, or dealership employee plan. Furthermore,
participants of before mentioned programs should see the Dealer
for additional details and limitations. Base Rewards may be
earned or redeemed only when you show government-issued picture
identification and your Owner Advantage membership card (“Membership
Card”) at time of payment at your Dealer. The person
who pays for a purchase designates the Account into which
Base Rewards will accrue. Your Dealer, not FORD, is responsible
for delivering the Base Rewards described in this document.
FORD does not have any liability or obligation with regard
to Base Rewards issued by your Dealer. No adjustments that
would increase your Account balances will be made after payment
is made in full, the service or vehicle sale is complete,
or the vehicle or part is delivered, whichever occurs first.
Reward calculations are based upon dollars paid at checkout
on eligible purchases. Eligible purchases do not include Owner
Advantage rewards, any other deductions to the amount directly
paid by you, sales tax, state fees, warranty repairs, body
shop repairs, fleet or wholesale purchases or other charges
determined from time to time by FORD or your Dealer at their
sole discretion. In certain cases, you may be required to
pay a minimum amount directly “out-of-pocket”
to earn a Base Reward. Your Membership is terminated and Base
Rewards in your Account expire and are forfeited when you
have not earned or redeemed Base Rewards for 18 consecutive
months at your Dealer. When parts are returned or an adjustment
is made to a prior transaction that accrues Base Rewards,
the associated Base Rewards will be deducted from your Account.
If the purchase of a vehicle is cancelled, no Base Rewards
for that purchase will be credited to the member. Base Rewards
have no cash value and are nontransferable. FORD and your
Dealer are not responsible for communications and account
information lost due to change of address or other contact
information. Redeeming Rewards - You are eligible to redeem
Base Service Rewards on eligible service transactions and
parts purchases. Base Service Rewards may be used in conjunction
with most other discounts or offers toward the purchase of
products or services, not to exceed purchase amount. Within
one calendar year, a member may redeem a maximum of $500 in
Base Service Rewards. You may be eligible to redeem a Dealer-specified
number of Base Oil Change Reward Credits for a complimentary
oil change. A complimentary oil change must be of equal or
lesser value than the lowest price paid for the paid oil changes
purchased to earn the Reward. Within one calendar year, a
member may redeem a maximum of five complimentary oil changes.
You may be eligible to redeem Base Sales Rewards on eligible
purchases of new Ford, Lincoln or Mercury vehicles. The maximum
amount of Base Sales Rewards that may be redeemed is $500
per vehicle. Base Sales Rewards may be used in conjunction
with most other discounts or offers toward the purchase of
the vehicle. Base Sales Rewards cannot be redeemed on purchases
of vehicles through a FORD employee, Partner Recognition,
or dealership employee plan. Each transaction may include
Base Rewards redemptions from only one Account. Base Rewards
cannot be earned or redeemed for certain products and services
or prior purchases. Other FORD and Dealer restrictions may
apply. Member Communications - By becoming a member of the
Program, you agree to receive advertising, marketing materials
and other communications from FORD and your Dealer via print,
email or other means. The information you provide will be
handled according to the FORD Privacy Policy. If you are interested
in learning more about our privacy practices, please visit
owneradvantage. ford.com. You may choose to not receive promotional
communications from Owner Advantage in connection with our
online and direct mail services. If you notify us that you
do not want to receive promotional information through online
or direct mail channels, we will not contact you directly
through the online or direct mail channel you indicated with
promotional messages about Owner Advantage. However, we may
continue to send you program-related administrative communications
such as transaction history and account statements. To inform
us that you do or do not wish to receive promotional communications
from Owner Advantage do one of the following: (1) Select the
opt-out link located on the bottom of all Owner Advantage
program related emails (if email address is on file and you
wish to no longer receive email communications); (2) Call
Owner Advantage PHQ @ 1-866-58-OWNER; or, (3) Send your request
in writing to Owner Advantage, 3160 Haggerty Road Suite D,
West Bloomfield, MI 48323. You may view your Account activity
online at owneradvantage.ford.com. For information about your
Account, contact your Dealer at the telephone number on your
membership card. FORD logos, tag, Owner Advantage Program
and other logos and taglines are the intellectual property
of FORD. Membership Cancellation - You may cancel your Membership
at any time by notifying FORD in writing at the address above.
All membership benefits, including all accrued Base Rewards
and other program rewards (“Program Earnings”)
and benefits will immediately be forfeited upon cancellation.
Membership Termination - Participation in the Program is a
privilege granted to members, and as such can be suspended,
revoked or terminated at any time by FORD or your Dealer for
any reason. In the event of termination of membership, your
membership benefits including all Program Earnings and benefits
will immediately be forfeited. You are responsible for the
accuracy of representations made regarding your Account, and
FORD and your Dealer’s reliance upon them. Program Changes
and Program Termination - FORD and your Dealer reserve the
right to change or terminate the Program, or parts thereof,
at any time without notice and without further obligations
to Program members, including, but not limited to, modifications
which: a) govern Program Earnings earned on and after the
date of the change; or, b) change the value of already accumulated
Program Earnings. Any and all changes and/or amendments to
these terms and conditions will become binding upon all Program
members immediately. For the current Terms and Conditions,
visit owneradvantage.ford.com. The Program is considered to
be terminated as of the date that notice is posted online
at owneradvantage.ford.com (the “Termination Date”).
No Program Earnings will be earned or redeemed after the Termination
Date. |
