Heller Ford Coronavirus Information & FAQ

Portrait of two happy car sales consultants working inside vehicle showroom.

Coronavirus Information & FAQ
For Heller Ford

We want to thank our customers for your loyalty and understanding during the last few months during the COVID-19 outbreak. We are excited to be back at the dealership and even more excited to help you with your purchase and service needs. We look forward to keeping you informed on your buying and service options. We hope you’ll find this information useful, but should you have any questions, please feel free to call us at (877) 606-8890.

Is Heller Ford Open Right Now?

Heller Ford is now open!

In accordance with CDC guidelines for the state of Illinois, our showroom is now open, with no appointment necessary. If you are more comfortable shopping from home, we offer virtual appointments and nationwide delivery. You are welcome to contact us at Heller Ford via the chat button below or you can give us a call at (877) 606-8890.

Can I Buy a Car from Heller Ford Right Now?

Yes, you can buy a car from Heller Ford right now.

Heller Ford is committed to serving our customers any way we can during this pandemic, so we’re making it easier than ever to upgrade to a new car while practicing recommended social distancing techniques.

The entire car-buying process can be done online or over the phone, letting you stay in the comfort of home. If you’re interested in buying or leasing a new Ford or one of our many used cars for sale right now, you have the option of coming to our dealership or shopping from the comfort of your own home. Our virtual appointments and test drives bring our showroom right to your living room. We even deliver nationwide!

Whether you purchase here in El Paso or choose delivery, know that all of our vehicles are properly cleaned and sanitized per the guidelines we’ve received from local authorities. Our staff is also trained on the best practices for social distancing to ensure the safety of our guests and employees.

Learn more about Heller Ford’s delivery service here.

Is Heller Ford Open for Service?

Heller Ford is now accepting and performing all service appointments. If you have any questions, please call our Ford service center at (877) 281-7381. If you prefer to stay home but still need service, we are also offering complimentary pickup and delivery service in a 50-mile radius of El Paso.

Does Heller Ford Deliver?

Yes, Heller Ford is happy to deliver to you.

To protect both our customers and our employees, the entire team at Heller Ford is practicing safe social distancing. However, we are working and we’re ready to tend to all your Ford sales needs. If you’re interested in buying a vehicle from us, our team would be happy to bring you the truck or SUV you’ve been eying so you can take a test-drive. If you’d then like to buy the car, we’ll talk to you about our new Ford specials so we can get you behind the wheel as soon as possible.

What Are the New Heller Ford Sanitation Measures?

Here at Heller Ford, there’s nothing more important to us than the health and safety of our customers and employees. In addition to our regular cleaning schedule, we’ve taken additional measures to protect our community, including:

-Increasing the number of times our dealership is cleaned daily.

-Sanitizing high-touch areas frequently, including door handles, chairs, desks and phones.

-Disinfecting our vehicles before and after test-drives, including high-touch areas like door handles, key fobs, steering wheels and gear shifts.

-Ensuring that all our employees are washing their hands frequently and using hand sanitizer in between washings. 

-Instructing any employee who does not feel well or is experiencing symptoms to stay home from work, and encouraging customers who do not feel well to reschedule their appointments or speak with us remotely.

-Postponing any business-related travel, including meetings and vendor visits. 

How Should I Clean My Car to Prevent Coronavirus?

If you’re using your car for errands like grocery store runs or any other purpose, it’s important to sanitize it frequently to prevent the spread of coronavirus. Not sure how to disinfect your car? We recommend the following measures:

-Wash your hands; put on disposable gloves (if available) before you begin sanitizing your car.

-Use a mild dish soap or other common household disinfectants to scrub high-touch areas like the dashboard, steering wheel, touchscreens and door handles.

– If you have space and supplies, consider keeping disinfecting wipes in your car for more frequent wipe downs.

-Not sure how to clean leather seats in a car? You can use any type of leather cleaner. Be sure to use a microfiber cloth to avoid scratching the leather!

Please contact Heller Ford if you have any other questions about the best practices we have in place to combat coronavirus, or about the services we can offer you during this pandemic. We’re committed to serving the El Paso community any way we can!