Heller Ford Coronavirus Information & FAQ

Portrait of two happy car sales consultants working inside vehicle showroom.

Coronavirus Information & FAQ
For Heller Ford

During these uncertain times, we know that you must have a lot of questions. At Heller Ford, we’re trying to answer as many as we can to help keep you informed of your car-buying and -servicing options. We hope you’ll find this information about how we’re operating during the COVID-19 outbreak useful. If there’s anything we can help you with, please don’t hesitate to reach out to our Ford dealership in El Paso, IL, at your earliest convenience.

Is Heller Ford Open Right Now?

While the physical Heller Ford building is currently closed to the public, our business is just operating a bit differently.

We are doing this in accordance with the stay-at-home order for the state of Illinois. At this time, we encourage any potential buyers to shop our inventory online from home. We can also arrange virtual or private showroom appointments if you’d still like to visit our dealership. You’re welcome to contact Heller Ford via the chat button below, or you can give us a call at (877) 606-8890 if you’d like more information. We’ll bring the car-buying experience to you with an at-home test-drive or at-home delivery.

Can I Buy a Car from Heller Ford Right Now?

Yes, you can buy a car from Heller Ford right now.

Heller Ford is committed to serving the local El Paso, IL, community any way we can during this pandemic, so we’re making it easier than ever to upgrade to a new car while practicing recommended social distancing techniques. The entire car-buying process can be done online or over the phone, letting you stay in the comfort of home. If you’re interested in buying a new Ford or used car for sale right now, we encourage you to make an appointment for us to deliver a vehicle right to your door. Whether you’re interested in buying or leasing a new Ford, you’ll get peace of mind knowing we’ll deliver it to you for a test-drive or after the purchase.

If you choose to have a car delivered to you, know that all of our vehicles are properly cleaned and sanitized per the guidelines we’ve received from local authorities. Our staff is trained on the best practices for social distancing to ensure every interaction is safe.

Learn more about Heller Ford’s delivery service here.

Is Heller Ford Open for Service?

At this time, Heller Ford is accepting and performing emergency Ford service only to limit our work to auto repair essentials. If you need immediate assistance, please call our Ford service center at (877) 281-7381.

Does Heller Ford Deliver?

Yes, Heller Ford is happy to deliver to you.

To protect both our customers and our employees, the entire team at Heller Ford is practicing safe social distancing. However, we are working and we’re ready to tend to all your Ford sales needs. If you’re interested in buying a vehicle from us, our team would be happy to bring you the truck or SUV you’ve been eying so you can take a test-drive. If you’d then like to buy the car, we’ll talk to you about our new Ford specials so we can get you behind the wheel as soon as possible.

What Are the New Heller Ford Sanitation Measures?

Here at Heller Ford, there’s nothing more important to us than the health and safety of our customers and employees. In addition to our regular cleaning schedule, we’ve taken additional measures to protect our community, including:

-Increasing the number of times our dealership is cleaned daily.

-Sanitizing high-touch areas frequently, including door handles, chairs, desks and phones.

-Disinfecting our vehicles before and after test-drives, including high-touch areas like door handles, key fobs, steering wheels and gear shifts.

-Ensuring that all our employees are washing their hands frequently and using hand sanitizer in between washings. 

-Instructing any employee who does not feel well or is experiencing symptoms to stay home from work, and encouraging customers who do not feel well to reschedule their appointments or speak with us remotely.

-Postponing any business-related travel, including meetings and vendor visits. 

How Should I Clean My Car to Prevent Coronavirus?

If you’re using your car for errands like grocery store runs or any other purpose, it’s important to sanitize it frequently to prevent the spread of coronavirus. Not sure how to disinfect your car? We recommend the following measures:

-Wash your hands; put on disposable gloves (if available) before you begin sanitizing your car.

-Use a mild dish soap or other common household disinfectants to scrub high-touch areas like the dashboard, steering wheel, touchscreens and door handles.

– If you have space and supplies, consider keeping disinfecting wipes in your car for more frequent wipe downs.

-Not sure how to clean leather seats in a car? You can use any type of leather cleaner. Be sure to use a microfiber cloth to avoid scratching the leather!

Please contact Heller Ford if you have any other questions about the best practices we have in place to combat coronavirus, or about the services we can offer you during this pandemic. We’re committed to serving the El Paso community any way we can!