Heller Ford Sales Reviews in El Paso, IL
For over 60 years, Heller Ford Sales has been a trusted name for drivers across El Paso and beyond. Our motto has always been simple: "We're Worth The Drive." That commitment shows in the Heller Experience, an approach that has earned us the Ford President's Award for six straight years for exceptional customer service, satisfaction and overall experience.
From the moment you reach out to long after you drive home, our goal is to make buying and servicing a vehicle hassle-free and enjoyable. Nothing tells that story better than the words of the drivers we serve, so we invite you to read what our customers have to say and see why drivers keep coming back.
Recent Heller Ford Sales Reviews
Exceptional buying experience -- worth the 14.5-hour drive. We had an exceptional vehicle buying experience and want to recognize our salesperson and our finance manager for going above and beyond throughout the entire process. My husband had a lot of questions and called multiple times over several days before making the trip. Every time, our salesperson and our finance manager were patient, respectful, and incredibly responsive… At no point did we feel pressured -- only supported and appreciated.My husband drove 14½ hours to pick up the truck, and the welcome he received when he arrived confirmed we had chosen the right dealership. The vehicle was immaculately clean, perfectly prepared, and exactly as represented. The paperwork and finance process was smooth, well-explained, and efficient. Long-distance purchases can be stressful, but our salesperson and our finance manager made this one easy and enjoyable. Their professionalism, courtesy, and attention to detail truly stand out.
This was my first purchase from Heller and it will definitely not be my last. I bought a used 2020 F-150, and a couple weeks later developed an issue with the balljoints, and my local dealership was not willing to do the repair… Our service advisor spoke with my local dealership and ended up sending a flat bed the next day to bring my truck back to Heller and complete the repair, then delivered the truck back to the other dealership, all at no cost to me.The buying process was such an enjoyable experience, but the after care is really what sets Heller apart. Everyone I've dealt with thus far -- our salesperson, our finance manager, and our service advisor -- has been so kind and helpful. I really can't speak highly enough. If you're in the market for a new vehicle, go see the folks at Heller.
I had an outstanding experience at Heller Ford, and I can't say enough good things about our finance manager and our salesperson… Our finance manager and our salesperson were knowledgeable, transparent, and never pushy. They took the time to answer every question, explain details thoroughly, and made sure I felt completely confident in the purchase. Their communication was excellent, and it was clear they truly cared about delivering a first-class customer experience -- not just making a sale. They made the stressful purchase of a car out of state easy and enjoyable. They were fully engaged from the time we started till the car was loaded into a trailer for transport to North Carolina.The level of professionalism and attention to detail exceeded my expectations. This was hands down one of the best vehicle-buying experiences I've had. If you're looking for a dealership that values honesty, respect, and exceptional service, Heller Ford is the place to go.
I had been looking for a particular vehicle for a number of months when I found one at Heller Ford. I live out of state and going to the dealership was not an option. I called and was connected with our salesperson… He responded to every text (and there were a lot) in very short order, always providing all the information I needed and more. Having never purchased an out of state car before, sight unseen, I was a bit nervous/anxious. I worked with a few others on the financing, warranty, and registration fronts, and each and every person was highly professional and quite pleasant to work with. If you're looking for a car, Heller is a great place to shop. If you can get to the dealership, consider yourself lucky, I would have loved to meet them all in person.
Trustworthy Ford Dealership in El Paso, IL
I rarely ever write reviews. However, I felt compelled to do so with the amazing service I received. I purchased my dream truck about a month ago and my salesman was great. I came all the way from Tulsa, OK, to get it and drove it back. On my way back, I noticed some issues, some things didn't sound quite right… Heller fixed what needed fixed and had it delivered back to me within just a couple of weeks. All the while, a service team member stayed in consistent communication with me along the way.As a business owner, I've never judged companies on their ability to perform when things go perfectly, it's what they do when things don't go according to plan. You all stuck the landing and more than earned my future business. I will go out of my way, yes even all the way from Tulsa to do my next car purchase with you. Cheers everyone!
Was not even at the location and they managed to blow me away. Was at Casey's up the road getting gas. Noticed there was a nail in my tire and went to fill it at the air pump. Their service manager was just in the right place at the right time. He just pulled up next to me and said 'hey just bring it up the road to the Ford shop and they will take care of you'. He called ahead and told them I was coming over and to take care of me. The shop wasn't dead either. They had a tech in between jobs and they took care of me within a matter of minutes without even blinking.The service advisor was extremely friendly and easy to talk to and tell him what just happened. The team that I had experience with were so amazing. You can tell they want to help everyone even just watching them deal with the other customers there. Truly amazing experience and saved me from patching the tire myself.
Leave Heller Ford Sales a Review!
Did you recently buy a vehicle or have yours serviced with us? We would love to hear about it. Sharing your feedback helps other drivers get to know our team and discover the Heller Experience for themselves.
Whether it was a smooth test-drive, a painless finance process or a quick trip through our service lane, your review means the world to us. Have a question before you write one? Feel free to contact our team and we'll be happy to help. Thank you for trusting us with your business. We can't wait to welcome you back to our El Paso Ford dealer.
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