Rich Tom was an absolute pleasure to work with. From the moment we walked in, he was friendly, patient and zero pressure. He took the time to answer all of our questions, and work with us. Overall, an excellent experience. If you're looking for a straightforward, stress free car buying experience, Rich Tom is your man. A shout out to Adam Blue, finance guy, another excellent experience. He made everything seamless. Heller is the only place to buy a car! We love our King Ranch!

Heller ford sold me a vehicle that was clearly not safety inspected. After just a couple weeks of owning this vehicle multiple sensors began to randomly show up on the vehicle. I took it to a ford dealership and they advised me that the vehicle should not be driven in its current condition. According to the ford certified mechanic this bronco was sold to me with both front springs broken, the vehicle's weight was effectively being supported by the shocks. He expressed concern that a suspension failure could have occurred while the vehicle was being operated, My wife drives ... Read More

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Google - Nov 10, 2026

Heller ford sold me a vehicle that was clearly not safety inspected. After just a couple weeks of owning this vehicle multiple sensors began to randomly show up on the vehicle. I took it to a ford dealership and they advised me that the vehicle should not be driven in its current condition. According to the ford certified mechanic this bronco was sold to me with both front springs broken, the vehicle's weight was effectively being supported by the shocks. He expressed concern that a suspension failure could have occurred while the vehicle was being operated, My wife drives to work every day on a busy highway. This situation created a potentially dangerous situation for my wife, myself, and others on the road. I am still waiting after weeks for Heller ford to make this right. Instead they call the service advisor that did the recent inspection for me and said things like “come on man we are on the same side. I’m just trying to get out of paying for this.” Folks this is a $58,000 Bronco I bought. Not a $5000 beater. You may want to look for a different dealership that doesn’t try to screw its customers. -John Dolezal

Traded trucks with sales specialist Athena and she made the process easy and smooth. Jake handled the paperwork fast also.

At the age of 76, I have done business with a number of dealerships over the years. None of the past compares with the friendly courteous experience of dealing with Heller Ford. I'll be back.... Dean

At the age of 76, I have done business with a number of dealers over the years. None compares to Heller Ford for prompt courteous sales staff. I will be a repeat customer.

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Athena was very helpful and provided all the needed information on our vehicle as we purchased the vehicle out of state.

Athena has been by far our best car salesperson we have ever dealt with! Was a really easy experience!

I had a great experience working with Athena! I love my Jeep Renegade. Thank you, Athena!

I would like to say normally I do not leave a review but with exceptional experience I just had with my purchase, I feel I needed to. I found the perfect replacement truck at this dealership online. Mike Head was my sales rep and Adam Blue took care of me with finance. They kept in excellent contact with me thru the ENTIRE process. From send photos, updates on the inspection and when it was leaving them to get delivered to my state. They even helped me after the sale to make sure I knew when paperwork was sent so I ... Read More

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Google - Nov 5, 2026

I would like to say normally I do not leave a review but with exceptional experience I just had with my purchase, I feel I needed to. I found the perfect replacement truck at this dealership online. Mike Head was my sales rep and Adam Blue took care of me with finance. They kept in excellent contact with me thru the ENTIRE process. From send photos, updates on the inspection and when it was leaving them to get delivered to my state. They even helped me after the sale to make sure I knew when paperwork was sent so I can get my plates! I would definitely recommend this dealership if you want that extra customer service!! Thank you!!

I purchased a 2017 Subaru WRX STI in February from Heller Ford. A week later, I had Rod knock on the vehicle so they replaced the motor under warranty. I went back-and-forth with them telling them that these vehicles are finicky and with the aftermarket parts on the car that were on there when it was sold to me, the vehicle would need to be tuned to accommodate the airflow from those parts on the new motor. I told them we can put OEM parts back on the vehicle to avoid a tune. I was told that we can do that, ... Read More

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Google - Nov 4, 2026

I purchased a 2017 Subaru WRX STI in February from Heller Ford. A week later, I had Rod knock on the vehicle so they replaced the motor under warranty. I went back-and-forth with them telling them that these vehicles are finicky and with the aftermarket parts on the car that were on there when it was sold to me, the vehicle would need to be tuned to accommodate the airflow from those parts on the new motor. I told them we can put OEM parts back on the vehicle to avoid a tune. I was told that we can do that, and then after the motor was done, was told that it was not done and they can’t do it. I also had about five different people. I was speaking to about five people all telling me different things along the way.They drove the car 250 miles back to St. Louis to bring to me after I told them to tow it because it was not tuned yet and afterwards the car was running extremely lean. For reasons, I just stated. Took it to a performance shop to have everything looked over and the general manager of heller ford told me that they have lost enough money on this car so it’s no longer their problem unless it was something that they did specifically. Which that performance shop diagnosed a few things and found out that there were vacuum lines, routed improperly and not even hooked up. Also before I purchased the car they did a power steering pump and now 9000 miles later the pump is bad and they can’t do anything about it and also just found that out of the three bolts holding the power steering pump to the brackets there was only one. The one and only helpful person along the way was my salesman Deandre. Also took them four months to do a engine as well. If your technicians are not capable of doing a Subaru because you’re at a Ford dealership then have some common sense and just don’t do it. Send it to Subaru. $20,000 vehicle that I have had to spend money on just about every week if not every other week since I’ve owned it because of miscommunication from their advisor team and management and their lack of knowledge of Subarus from their technicians. Awful experience would never recommend

Athena performed an excellent job, which made my experience so much easier and seamless. I truly appreciate the help and support provided.

An Outstanding Experience at Heller Ford – El Paso, Illinois!!! I would like to take a moment to share the exceptional experience I had purchasing my new to me 2024 Ford F-150 Raptor from Heller Ford in El Paso, Illinois. My experience began when I called the dealership regarding a green F-150 Raptor and had the pleasure of speaking with Steve Bowers, one of their sales specialists. From our very first conversation, Steve was courteous, professional, knowledgeable, and incredibly accommodating. He went above and beyond to promptly provide me with detailed photos and videos of the truck, and throughout the entire process, ... Read More

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Google - Oct 30, 2026

An Outstanding Experience at Heller Ford – El Paso, Illinois!!! I would like to take a moment to share the exceptional experience I had purchasing my new to me 2024 Ford F-150 Raptor from Heller Ford in El Paso, Illinois. My experience began when I called the dealership regarding a green F-150 Raptor and had the pleasure of speaking with Steve Bowers, one of their sales specialists. From our very first conversation, Steve was courteous, professional, knowledgeable, and incredibly accommodating. He went above and beyond to promptly provide me with detailed photos and videos of the truck, and throughout the entire process, he was completely honest, transparent, and straightforward. That level of professionalism and customer service made a tremendous difference. I was comfortable enough with Steve's honesty and communication that I was able to put money down on the truck over the phone. Four days later, when I arrived at the dealership to see it in person, the truck was everything I had hoped for and more! Thanks to Steve, I am now the proud owner of my dream truck. I would also like to recognize Jake in the finance department, who was equally outstanding. He went above and beyond to secure an incredible interest rate and made the financing process smooth, straightforward, and stress-free. Both Steve and Jake were exceptionally personable, down-to-earth, and genuinely enjoyable to work with. They made me feel comfortable throughout the entire purchasing process and demonstrated what exceptional customer service should look like. It's not every day you come across people who take such genuine pride in what they do and go the extra mile to make sure their customers are happy. Steve and Jake absolutely did that. Thank you again, Steve and Jake, for everything. You made purchasing my dream truck an experience I'll remember, and I would not hesitate to recommend Heller Ford to anyone looking for an outstanding vehicle-buying experience.

Pete was amazing to work with on my new truck! He is a true professional and listens to your needs. This is my first purchase from Heller, and Heller will most likely get my business again. Thank you for an easy and pleasurable buying experience!

I had been looking for a nice affordable convertible for years. I saw an ad for a 2014 Mustang at Heller. I inquired by email as Heller is about 40 minutes from my house. Sara Studer sent me pictures and information by email a short time later. When I requested more information she responded quickly. I met with Sara and she allowed me to take whatever time I needed to drive and evaluate the car. Sara was very pleasant and helpful to the point of having a mechanic show me how to properly operate the top and insure that is was polished ... Read More

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Google - Oct 27, 2026

I had been looking for a nice affordable convertible for years. I saw an ad for a 2014 Mustang at Heller. I inquired by email as Heller is about 40 minutes from my house. Sara Studer sent me pictures and information by email a short time later. When I requested more information she responded quickly. I met with Sara and she allowed me to take whatever time I needed to drive and evaluate the car. Sara was very pleasant and helpful to the point of having a mechanic show me how to properly operate the top and insure that is was polished and ready to go. I bought the car and got from ElPaso to Washington when I discovered a bad (new) coolant leak. I called Sara for help. Within minutes Mike called and said they would send a tow. Within 2 hours the car was on its' way back to Heller. The shop called the next day and said they had replaced the water pump. = NO CHARGE= I am 79 years old (bought a lot of vehicles). My car buying experience with Sara was by far the most pleasant car buying experience I've ever had. Thank you Sara, Jim

My saleswoman, Sara Studer, was fantastic to work with. She was personable, friendly, and stayed in touch with me throughout the entire process without ever making me feel like I was just another sale. It was clear that her priority was making sure I had a positive experience with Heller Ford, and that made a real difference. I truly appreciated her approach and would gladly recommend her to anyone looking for a great car-buying experience. I ended up buying a used Cadillac through Sara. The entire team at Heller made the experience awesome! The Cadillac was prepped to perfection! In ... Read More

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Google - Oct 27, 2026

My saleswoman, Sara Studer, was fantastic to work with. She was personable, friendly, and stayed in touch with me throughout the entire process without ever making me feel like I was just another sale. It was clear that her priority was making sure I had a positive experience with Heller Ford, and that made a real difference. I truly appreciated her approach and would gladly recommend her to anyone looking for a great car-buying experience. I ended up buying a used Cadillac through Sara. The entire team at Heller made the experience awesome! The Cadillac was prepped to perfection! In the future, my wife and I will be working with Sara at Heller again!

I have purchased 3 trucks from Heller. I have always had a great experience with them through the entire purchase process. Also, their inventory is very large so they are very capable of meeting your vehicle needs. I had recently purchased an F-350 and drove it for a few months. I felt it was more truck than I needed and wanted to trade it for an F-250. Working with the General Sales Manager and one of their seasoned Sales Professionals, I was able to make the trade and received another great truck at a very fair trade deal. I am certain ... Read More

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Google - Oct 27, 2026

I have purchased 3 trucks from Heller. I have always had a great experience with them through the entire purchase process. Also, their inventory is very large so they are very capable of meeting your vehicle needs. I had recently purchased an F-350 and drove it for a few months. I felt it was more truck than I needed and wanted to trade it for an F-250. Working with the General Sales Manager and one of their seasoned Sales Professionals, I was able to make the trade and received another great truck at a very fair trade deal. I am certain I will buy my future vehicles from Heller.

Heller has an extensive inventory so it was easy to find what I was looking for. The salesman was very friendly and knowledgeable but not pushy. I felt like I got a fair deal.

We are repeat customers. Tyler Wright was our salesperson this time. We were interested in a certain vehicle; however, we couldn’t agree on a price. He suggested another vehicle (same type) that was in our price range with less mileage and honestly, was in better condition. We quickly agreed on a price, we wrote the check, and were on our way. Heller Ford quickly became the only place we will buy our vehicles. They have a great selection, fair pricing, and most importantly, amazing customer service. Thank you once again Heller Ford!

Huge selection to choose from, sales people are nice and not pushy, very smooth experience, ask for Athena!

Seth was great to work with and no none sense. Vehicle was exactly as described and the entire buying process was seemless.

Buying from Heller Ford was a great experience. They made the process easy, and their pricing was very fair. Highly recommend!

Our 2nd purchase from Heller Ford, Tyler Wright was AMAZING work with. Highly recommend!

Seth was great. Very knowledgeable. No high pressure sales tactics. He guided me through the process and just answered my questions allowing me to make my own decisions. I recommend asking for Seth, but don’t be surprised if there is a line waiting to talk to him. He is that helpful.

Awesome ford dealer from the sales to the finance team Adam in finance is awesome and Joe in sales was great made my purchase on my new f150 smooth without even coming into the dealer would highly recommend these guys there Finance team are truly great. Ask for Adam he is awesome guy will definitely be coming back there for my next vehicle .

Purchased a vehicle from Sara at Heller Ford. First time buying a truck living a state away! Was very nervous but Sara made it seamless. One week later and the truck was delivered by their awesome delivery team.

Rich Tom sold me my 2010 Rav4 Limited V6 this past week and it was probably the best experience I have had at a dealership! He was so personable and did amazing working with us and answering our questions! Wasnt the stereotypical "buy this car" kind of salesman just a very down to earth guy!! Loved Heller Ford in El Paso, IL so much!!

Nice selection of cars!!!

Best car buying experience I've ever had thanks to Mike Head and RJ Z!! Thank you guys so guys so much for your help!!!

DJ was a great salesman. He spent a few days taking phone calls with me to review price before agreeing and meeting at the dealership for a test drive. My finance guy was Adam Blue who found me a great interest rate. Both of these guys were genuinely good people and great to be around. Honest and friendly explains them perfectly. Thank you DJ and Adam for an awesome experience. I’ll be back again because of you two that’s for sure.

I’ve bought 3 vehicles from Monte he’s always treated me right same goes for upper management. I would choose this place over any other……any day.

Kyle is great! Havent bought a vehicle from him in a little while, mostly based on my taste in vehicles. But i know that he always lets me know when somthimg right up my alley hits the lot. The stranger the better. That last call to me on the bus. I tell you what if i had a place to park it other than my drive, I may have pulled the trigger. Kyle is one of the only sales people that has kept in contact with me over the years because he remembers what I am looking for.

Monte is the number one reason we shop at Heller. Great service. Great follow up. Thanks, Monte.

Monte was great to work with and very patient with us.

Monte went above and beyond making sure I was comfortable and understood the process. He has exceptional sales knowledge and a caring attitude. He provides great customer service!

Monte was pleasant to work with and made it as easy as possible to purchase my new truck! The pricing was fair and competitive against other dealers I had price checked with as well. Highly recommend Monte and Heller stores!

Had a great time going through the process of buying my first vehicle at Heller’s. My salesman Monte was very knowledgeable and got me in the truck that had everything I wanted.

I bought my truck from Monte and he was terrific. He is such a personable guy who is great at his job. Anytime I had a question about something, he responded quickly and was very helpful. I highly recommend him.

I have bought a few trucks from Heller and it is always a very smooth and easy process. Highly recommend.

Monte is great, super helpful!

I am more than pleased with my experience when buying my vehicle. Kyle was our salesman and he was very knowledgeable in the features of our vehicle choices, he was super friendly and made buying a car a very pleasant experience. I would definitely purchase another vehicle from him in the future!

DeAndre Riley was truly amazing. I don't normally write reviews, but his exceptional service and professionalism really deserves to be recognized. I am an out of state buyer. I had doubts & questions. DeAndre exceeded my expectations and made my purchase easy. He promptly responded to my questions, even on his day off. And he continued to go above + beyond even after my purchase was complete. DeAndre Riley is honest, responsive and trustworthy. Highly recommended

Pete and Adam were absolutely amazing to deal with! Made everything easy with me being 3.5hrs away! Answered all my questions and made it a smooth transaction!

I had a great experience buying my mew to me Jeep, and I have DeAndre to thank for making the process so easy! He was upfront, honest, and never made me feel pressured. He worked hard to get me into the car I wanted at a fair price and made sure everything was taken care of from start to finish. I truly appreciate how straightforward and enjoyable he made the whole experience. If you’re looking for someone you can trust when buying a car, I highly recommend working with DeAndre!

Blonde helped me out a ton in my search. Super friendly and easy to work with!

Kyle Kleinschmidt was great! Truly above and beyond service! Thank you for making this as easy and quick and possible as you did for me today!

Kyle and Taylor from Heller Ford made my vehicle purchasing process quick and easy. They did the legwork on their end and made my digital paperwork process a ten min read and sign from my couch. They had my vehicle delivered to my drive way two days later.

Kyle Kleinschmidt was amazing to work with. This was my second vehicle purchased from Heller and they have always made the entire experience easy and comfortable. I wouldn’t go anywhere else.

Kyle K. was very helpful in the process of purchasing my new Ford. Great selection of both new and used vehicles here.

I had a lot of questions about a Ford F-150 and Kyle told me pretty much everything I would ever need to know, very knowledgeable person!

Kyle was awesome. Friendly, helpful, knowledgeable. Checked in on me and gave me time to make in informed decision on my new car. 10/10 I wont go anywhere else.

I bought a 2019 F-150 off of Kyle Kleinschmidt over there last month. He went above and beyond answering all of my questions and getting the truck ready for me to take home and make mine. A+ customer service and value, I highly recommend working with Kyle if you are in the market for a new Ford.

Monte Gregory was an amazing salesman to work with! He listened to exactly what we wanted, helped us through the process, and was very friendly! We will forever purchase our vehicles through monte, 100% recommend.

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They advertise shipping, which I thought was great. I was looking at a used Raptor. The salesman was gracious enough to send me a video of a cold start, but he was very arrogant and untruthful at the same time. I have never experienced this from sales. I asked for an Oasis report, which proved the salesman also lied to me. He walked it back of course, and said, "he was told," but I highly doubt he was. He was adamant about a transmission replacement and falsely represented the vehicle. Be careful here if you are from out ... Read More

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Google - Sep 18, 2026

They advertise shipping, which I thought was great. I was looking at a used Raptor. The salesman was gracious enough to send me a video of a cold start, but he was very arrogant and untruthful at the same time. I have never experienced this from sales. I asked for an Oasis report, which proved the salesman also lied to me. He walked it back of course, and said, "he was told," but I highly doubt he was. He was adamant about a transmission replacement and falsely represented the vehicle. Be careful here if you are from out of state. At best, extremely poor communication, and at worst a liar. He blamed everything on me because of my price offer. I walked away.

We have bought several vehicles from Heller and had great experience with Mike Gannon. Will continue working with him with future purchases.

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Be aware: If you’re paying for a tire rotation, make sure you mark your tires beforehand. Otherwise, they may tell you they rotated the tires when they actually didn’t.

Please research before you agree to trade in your car with this dealer. They offered a more than extreme low-ball for a trade. In fact, $7,000 less than Carmax. Spend a little time to save yourself potentially a ton of money if this kind of amount matters to you!!!

I just experienced the worst service. I had an appointment at 10:30am to get my oil changed and recalls reviewed. I got a text from Mike saying I could text while my car was in service. I text at 12:00 for an update and again at 2. No response. We were sitting in the waiting room and received no Verbal updates. At 1:30pm I went to the desk. She told me they were only halfway through an update. I told them to stop and just change the oil. She then told me she just answers the phone! It was supposed to take ... Read More

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Google - Jul 21, 2026

I just experienced the worst service. I had an appointment at 10:30am to get my oil changed and recalls reviewed. I got a text from Mike saying I could text while my car was in service. I text at 12:00 for an update and again at 2. No response. We were sitting in the waiting room and received no Verbal updates. At 1:30pm I went to the desk. She told me they were only halfway through an update. I told them to stop and just change the oil. She then told me she just answers the phone! It was supposed to take only 20 mins. 45 minutes later I went again. Finally I got Service Advisors attention. So it took 4 hours to get the oil changed…. They didn’t charge me but was ready to push me out the door. I have bought 10 vehicles over the last 25 years. First time there for service and the last…Beware!!

Have purchased 5 or 6 vehicles at Heller. Each experience, has been wonderful. Honest, personable, address any concerns. Heller is the onle dealership I will do business with. DEANDRE AND JOHN BROWN Eere wonderful.

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Very dissatisfied with my experience with heller ford purchased a car a week ago and still have no car or a replacement. Was not clearly disclosed that the car was a lemon bug back and they had not checked it out or serviced it yet now I’m stuck with a vehicle iv paid for and have nothing to drive and the communication from the salesman has been very sub par. Do not recommend this establishment at all and will be finding every way possible to get out of this car and into a dealer and car that will be ... Read More

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Google - Jun 16, 2026

Very dissatisfied with my experience with heller ford purchased a car a week ago and still have no car or a replacement. Was not clearly disclosed that the car was a lemon bug back and they had not checked it out or serviced it yet now I’m stuck with a vehicle iv paid for and have nothing to drive and the communication from the salesman has been very sub par. Do not recommend this establishment at all and will be finding every way possible to get out of this car and into a dealer and car that will be at least in my possession.

Great selection of vehicles and excellent communication throughout the buying process. I've purchased from this dealer before and will again in the future I'm sure.

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🚨Buyer beware🚨 No integrity, no honesty. Managers are always “in a meeting” and 2 weeks later haven’t returned our call. Wife traded our vehicle in and Heller sold us a car with unsafe tires and hidden damage. First, they Let my wife and 2 kids leave on tires that shop said are “extremely dangerous” at her oil change 3 days later. When we called Heller, they didnt care at all. “they passed inspection, what do you expect us to do about it?”..really..passed inspection, that’s unacceptable. Car also had hidden repaired structural damage. We were assured vehicle was damage free ... Read More

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Google - May 13, 2026

🚨Buyer beware🚨 No integrity, no honesty. Managers are always “in a meeting” and 2 weeks later haven’t returned our call. Wife traded our vehicle in and Heller sold us a car with unsafe tires and hidden damage. First, they Let my wife and 2 kids leave on tires that shop said are “extremely dangerous” at her oil change 3 days later. When we called Heller, they didnt care at all. “they passed inspection, what do you expect us to do about it?”..really..passed inspection, that’s unacceptable. Car also had hidden repaired structural damage. We were assured vehicle was damage free and only bought back for a backup camera. Nope, roof damage that was covered with bondo to avoid total loss. Told us 12k mile warranty bumper to bumper warranty yet there is a cracked bondo hole in my roof that’s not covered…Recorded them say “we will step up and handle it” …2 weeks later not even a call back from manager. Won’t stand behind sale. Won’t replace tires (her trade had new tires) Won’t take their vehicle back. Even asked just to give her my old car back and take this one back or trade out of it. After being told they would step up, manager won’t even return our call… hope they don’t treat your family like this…

Very little loyalty and follow through

We had a great experience buying our flex from Heller Ford. Kyle was great to work with and we even got it delivered a state away.

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🚨🚨🚨 STAY AWAY FROM HELLER FORD IN EL PASO, IL🚨🚨🚨 EXTREMELY RUDE SERVICE MANAGERS. Especially Tom Russell. He told me to have it diagnosed by Nissan and when I was wrong he expected an apology. He even made sure that he told me to use 2 Ss and Ls when writing my review. Tom talked over me numerous times and told me I don't know what I'm talking about. The head of Service (Pat Jordan) said he heard the knocking sound, but that it was common for V8's. When I told him about the Service Bulletin and gave him ... Read More

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DealerRater - Apr 14, 2026

🚨🚨🚨 STAY AWAY FROM HELLER FORD IN EL PASO, IL🚨🚨🚨 EXTREMELY RUDE SERVICE MANAGERS. Especially Tom Russell. He told me to have it diagnosed by Nissan and when I was wrong he expected an apology. He even made sure that he told me to use 2 Ss and Ls when writing my review. Tom talked over me numerous times and told me I don't know what I'm talking about. The head of Service (Pat Jordan) said he heard the knocking sound, but that it was common for V8's. When I told him about the Service Bulletin and gave him the bulletin number, he said, "Where did you get that? YouTube?" I told him that the bulletin requires a Technician to remove the plug and and scope the cylinder. He said we're not doing that. The vehicle was ran at idle, fluid levels checked, and no codes. So that was as far as they are going. I have NEVER dealt with such poor customer service. It's a shame because the Salesman (Ross Ketcham) is the best in the business. By far the best Sales experience I've ever had.

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Rich sold me a new truck. He was very friendly and helpful. I would recommend him to anyone. The business manager, Adam, was also very helpful and answered all my questions.

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Deandre was great to work with! Very helpful and informative. Would recommend asking for him

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Jason and Kris were amazing to deal with. They have great pricing and the truck that met all of our needs. From the first contact Jason was extremely helpful and always replied in a timely manner. We drove 3 hours to pick up our truck and Kris was able to get a very competitive rate. Even our puppy was treated well by the whole staff and other customers. Very friendly dealership and welcoming. Would definitely recommend them and return for future purchases!

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I can't emphasize enough how smooth Kalen made my buying experience. He definitely enjoys his job and the dealer he works for. He earned the dealership a repeat customer!

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Worked with Tyler Wright, he took the time with getting a 16 year old kid her first car (that wasn't junk on the lot). At the 'out the door price' we set first thing, prior to testing anything. Where ever this kid goes selling cars I will deal with him first. Honest, trust-worthy guy who held nothing back on any of the 5-10 used vehicles we looked at. Thanks bud see you soon for our next purchase.

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⭐⭐⭐⭐⭐ Exceptional Buying Experience — Worth the 14½-Hour Drive We had an exceptional vehicle buying experience and want to recognize Mike Head in Sales and Kris Born in Finance for going above and beyond throughout the entire process. My husband had a lot of questions and called multiple times over several days before making the trip. Every time, Mike and Kris were patient, respectful, and incredibly responsive. If they weren’t immediately available, they always returned calls promptly and made sure every question was answered thoroughly. At no point did we feel pressured — only supported and appreciated. My husband drove 14½ hours to ... Read More

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DealerRater - Feb 17, 2026

⭐⭐⭐⭐⭐ Exceptional Buying Experience — Worth the 14½-Hour Drive We had an exceptional vehicle buying experience and want to recognize Mike Head in Sales and Kris Born in Finance for going above and beyond throughout the entire process. My husband had a lot of questions and called multiple times over several days before making the trip. Every time, Mike and Kris were patient, respectful, and incredibly responsive. If they weren’t immediately available, they always returned calls promptly and made sure every question was answered thoroughly. At no point did we feel pressured — only supported and appreciated. My husband drove 14½ hours to pick up the truck, and the welcome he received when he arrived confirmed we had chosen the right dealership. The vehicle was immaculately clean, perfectly prepared, and exactly as represented. The paperwork and finance process was smooth, well-explained, and efficient. Long-distance purchases can be stressful, but Mike Head and Kris Born made this one easy and enjoyable. Their professionalism, courtesy, and attention to detail truly stand out. We would absolutely recommend this dealership and specifically recommend working with Mike and Kris if you have the chance. Way to go, guys — great job! I

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Bought 2 cars and experience was AMAZING, however anything to do with warranty/financial end of things our experience and customer satisfaction has been poor.

Thank your Rich Tom for helping us purchase our new Ford F150! We appreciate your service.

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Working with Rich Tom was an outstanding experience from start to finish. They were knowledgeable, transparent, and genuinely focused on helping me find the right truck — not just making a sale. The entire process was smooth, efficient, and pressure‑free. I’m thrilled with my new 2025 F‑150 Lariat and highly recommend Rich to anyone looking for a great buying experience.

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Great place to buy a car great service friendly service. Best price.good sele tion

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They have never properly quoted me an oil change…. It’s gonna be 15-20 bucks more than they say it is.

I recently purchased a vehicle from this dealership, and while the initial process went smoothly, there were several serious communication issues that made the experience more stressful than it should have been. During the purchase, I paid with a credit card. My salesperson, Shales, told me I could not take the car home until the card had “fully processed,” which he said would take a couple of days. Later, when I spoke with the manager, I was told that this was not true at all and that I could have taken the car home the same day. That shouldn’t ... Read More

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Google - Dec 12, 2025

I recently purchased a vehicle from this dealership, and while the initial process went smoothly, there were several serious communication issues that made the experience more stressful than it should have been. During the purchase, I paid with a credit card. My salesperson, Shales, told me I could not take the car home until the card had “fully processed,” which he said would take a couple of days. Later, when I spoke with the manager, I was told that this was not true at all and that I could have taken the car home the same day. That shouldn’t have been miscommunicated in the first place. There was also a heater issue I discovered during the test drive, and the dealership agreed to repair it as part of a We-Owe. I scheduled an appointment with the service department. However, Shales later contacted me saying I needed to bring the car in immediately “today or tomorrow,” and told me that if I didn’t, I would have to pay for the repair out of pocket. This was extremely frustrating and completely inaccurate. Once again, when I spoke directly with the manager, he confirmed that what Shales said was not true, that my Tuesday appointment was perfectly fine, and that the repair would be covered as agreed. I appreciate the manager stepping in to correct things, but it’s very unprofessional that I had to deal with conflicting information multiple times and unnecessary pressure from my salesperson. Customers shouldn’t be given misinformation about when they can take their car home or whether they’ll be financially responsible for a repair the dealership already agreed to cover. I hope the dealership addresses these issues internally so future customers don’t experience the same confusion or stress.

I bought a truck from them a few years back the sales process was great the staff was great while I was there after I got home and realized there were major issues with the truck such as the transmission going into limp mode i called them and spoke to the service department who told me they wouldn't be able to get me in for weeks which wouldn't have been covered by the 30 day law everytime I called i would get told another date and have had nothing but issues with the truck since then the sales staff ... Read More

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Google - Dec 11, 2025

I bought a truck from them a few years back the sales process was great the staff was great while I was there after I got home and realized there were major issues with the truck such as the transmission going into limp mode i called them and spoke to the service department who told me they wouldn't be able to get me in for weeks which wouldn't have been covered by the 30 day law everytime I called i would get told another date and have had nothing but issues with the truck since then the sales staff was great but the post sale was horrific

I was told that everything works on a vehicle I purchased. When I turned on the air, it was either max heat or max ac. Called and told them about it. They said they would help me out. Charged me 50% of the repair cost and got it back today and still doing the same thing after they had it for 2 weeks. Never again Heller!

Had my van less than three years and my transmission blew. DVD players stopped working first month, never came with a spare, have needed $2000 in work done between the alternator, oil leak, and sensors replaced. Still owe nearly 5k. Edited since y'all responded like it's normal for that many mechanic issues in a 3 year span most of which were in the first year? I haven't put even 20k miles on this thing it's spent more time in the shop than my drive way and this dealership felt it was work 15k when it's been nothing ... Read More

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Google - Nov 24, 2025

Had my van less than three years and my transmission blew. DVD players stopped working first month, never came with a spare, have needed $2000 in work done between the alternator, oil leak, and sensors replaced. Still owe nearly 5k. Edited since y'all responded like it's normal for that many mechanic issues in a 3 year span most of which were in the first year? I haven't put even 20k miles on this thing it's spent more time in the shop than my drive way and this dealership felt it was work 15k when it's been nothing but problems. My review stands.

(Updated Review) I purchased a low-mileage 2017 F-150 and initially had transmission concerns that Heller Ford diagnosed as leaks from the transmission lines and transmission heater. They found the transmission was 3 quarts low and quoted roughly $1,300 for repairs. After the repair, the truck appeared fixed. Transmission temperatures dropped from 201°F to 180°F, shifting improved, and fuel economy increased from 16 MPG to 19 MPG. Unfortunately, the repair did not last. Several months later the transmission began leaking again. By July 4, the truck was slipping gears and eventually became unable to shift properly. It then took about two weeks for Heller Ford to take ... Read More

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Google - Nov 19, 2025

(Updated Review) I purchased a low-mileage 2017 F-150 and initially had transmission concerns that Heller Ford diagnosed as leaks from the transmission lines and transmission heater. They found the transmission was 3 quarts low and quoted roughly $1,300 for repairs. After the repair, the truck appeared fixed. Transmission temperatures dropped from 201°F to 180°F, shifting improved, and fuel economy increased from 16 MPG to 19 MPG. Unfortunately, the repair did not last. Several months later the transmission began leaking again. By July 4, the truck was slipping gears and eventually became unable to shift properly. It then took about two weeks for Heller Ford to take the truck back in, and I was told no rental vehicles were available. Once they inspected it, they admitted the previous repair had been completed using aftermarket transmission lines without my knowledge. I was told the truck was not drivable and was even told, "I hope the transmission isn't damaged." Despite this, I was then told it would cost another $450 for OEM parts to correct the issue. Parts were delayed, communication was poor, and I never received the diagnostic codes I requested. After repeated calls and when I was seriously considering legal action, a rental vehicle suddenly became available. My issue is not that a vehicle needed repairs. My issue is paying for a transmission repair, having that repair fail, then learning aftermarket parts had been installed without my knowledge and being asked to pay again to fix the same system. That experience completely destroyed my trust in Heller Ford.

Now with me giving them a 1 star is because of what happened after the sale. The sale went smooth all in all. After we purchased our vehicle we got it home now we live 1 hr and 40 minutes away. We spent $63,500 on this vehicle you would think that you would get treated better than this. We bought it at 5pm on a friday and on Saturday morning we had a little rain and the windshield started leaking into the vehicle and filled up the wireless charger in the center console. They came and got it on the following Wednesday. Now we ... Read More

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Google - Nov 6, 2025

Now with me giving them a 1 star is because of what happened after the sale. The sale went smooth all in all. After we purchased our vehicle we got it home now we live 1 hr and 40 minutes away. We spent $63,500 on this vehicle you would think that you would get treated better than this. We bought it at 5pm on a friday and on Saturday morning we had a little rain and the windshield started leaking into the vehicle and filled up the wireless charger in the center console. They came and got it on the following Wednesday. Now we traded in a 7 seater and bought a bigger 7 seater. They gave us a 6 seater as a loaner car when they already told me they were going to give us the same size vehicle that we had. This created issues on the following Tuesday when we keep a niece and nephew. We didnt have enough seats then. They had our vehicle for a week and a half before fixing it and bringing it back to us. On that Tuesday I had to take off work which costed me about $800. When they I told them I wasn't interested in any service because that will inconvenience us anytime we needed a service done being 1 hr and 40 minutes away. When they brought it back to us they was white marks on the dash, steering wheel, and door panel on the driver side. It took me an hour to get it all cleaned back up scrubbing everything 3 to 4 times to het it to come off. They would not compensate us for any inconvenience that it caused us.

I am glad the other reviews were nice. I agree the employees were nice especially Adam and DJ. The problem I had is it took me almost 3 months to get my plate. I called numerous times and there was no sense of urgency. I won't name the person that I feel let the ball drop but I was very upset. I was trying to start my Hotshot business and I ended up paying 3 months of payments and had no income coming in. I paid insurance too which isn't cheap. After all of this they didn't even offer ... Read More

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Google - Oct 28, 2025

I am glad the other reviews were nice. I agree the employees were nice especially Adam and DJ. The problem I had is it took me almost 3 months to get my plate. I called numerous times and there was no sense of urgency. I won't name the person that I feel let the ball drop but I was very upset. I was trying to start my Hotshot business and I ended up paying 3 months of payments and had no income coming in. I paid insurance too which isn't cheap. After all of this they didn't even offer any kind of compensation like free oil change, etc. I wouldn't recommend purchasing a vehicle out of state with them. I would like to reply to your comment. I never said your people weren't nice. Look at second sentence. My problem was the truck was for a business so no I couldn't drive it because it had to pass inspection and I needed the proper paperwork, not a piece of paper in the window. I also was the one that found out that they couldn't see the vin. number not your personnel. I called and she said "Oh they sent it back" like she was surprised by it and I immediately sent new pictures and waited to see if they were okay. While still waiting another time it was explained to me that it was sent to your 3rd party who then sent it to their 3rd party, they would look it over and send it back to your 3rd party. No I did not make this up. Yes there was another women I talked to and she said she would try and expedite it and I thanked her and appreciated it. She wasn't the normal women I was dealing with in this situation. I have no complaints about the truck and never said I did. To be honest, I haven't been able to drive the truck because I just received the title yesterday so now I can get it inspected. I just feel there needs to be a better explanation of what the process will be. I don't know maybe it did take me 3 weeks to get insurance I don't remember so I will give you that, but to say I was most of the problem is totally not true. I called and would wait and wait for a response. The last situation I had the director of finance called and said he would get back to me end of day and I never got a call. Your company knew I was buying this vehicle for a business and there is no excuse for the lack of urgency on your companies part. As soon as the papers were signed I feel it was very hard to get a response from your company. Once again I would not recommend buying if you live out of state.

Very expensive place to charge your vehicle. I typically pay between .35 and .65 per kwh. Seller ford is gouging its customers for .80 per kwh. Thats double most places I try to charge. The bathroom was also not well kept. Management is clearly trying to squeeze every cent out of its customers.

Salesman was great to work with . I was able to finalize a deal over the phone. Met expectations in every way.

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We where coming out today from Springfield Il to buy a specific vehicle they sold it out from underneath of us major waste of time and gas money very shady would never buy an alternative vehicle from a company that can’t hold unto keys for 10 minutes!

Found an ideal pickup here while shopping online. Salesman was great to send video and photos until it came down to a trade in value and total purchase cost. He was not willing to pay fair market price for my vehicle nor lower the price on theirs and abruptly ended our texting (I'm out of state). This has left me with a very bad impression of the dealership and its employees. Needless to say, I will not be looking at vehicles here in the future.

I will never buy from Heller again.

Drove nearly an hour to test drive a truck that was listed for sale on their website. Arrived and was told the truck was not available to test drive as the battery was dead, as well as being told it was not road safe to drive. Offered to sell me something different and when that didn't pan out the salesman offered to take my phone number and contact me if anything came in that fit my buying parameters, as well as telling me to feel free to contact him if I saw anything else I was interested in. After ... Read More

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Google - Sep 3, 2025

Drove nearly an hour to test drive a truck that was listed for sale on their website. Arrived and was told the truck was not available to test drive as the battery was dead, as well as being told it was not road safe to drive. Offered to sell me something different and when that didn't pan out the salesman offered to take my phone number and contact me if anything came in that fit my buying parameters, as well as telling me to feel free to contact him if I saw anything else I was interested in. After a week of no contact , I reached out to the salesman via text to inquire about the original truck I came to test drive as well inquiring about two other trucks that fit my buying interests. It's now two weeks later and I have yet to hear from the salesman. Heller has long had a practice of listing vehicles for sale that aren't actually for sale due to one issue or another. They list unavailable vehicles in order to get customers in so they can try to sell either old inventory or a more expensive vehicle that was initially shopped for. Be aware that you may be interested will not be available when you arrive to test drive/purchase the vehicle

Purchased a 2015 Chevy 2500 duramax. Immediate issues with truck and dealership refuses to accept any costs. Was told we had 10days warranty and that was not true. This was our 1st purchase from here and will be our last!

Beware! Do Not Buy used from here!! Cost me $4500 in service issues for problems that were day 1 with the truck! After buy 4 truck from this place totalling im the neighborhood of $230k they decide to screw us over on the 4th truck! not anywhere near happy! Purchased 2017 f250 gas lariat.. 2022 f250 diesel lariat 2019 f250 lariat and finally traded it for a 2015 Duramax... we traded a mechanically sound truck for a truck that has had nothing but issues.. yes it has 155k miles on it however engine light came on and truck went into limp mode day 1!!! this had to be ... Read More

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Google - Aug 19, 2025

Beware! Do Not Buy used from here!! Cost me $4500 in service issues for problems that were day 1 with the truck! After buy 4 truck from this place totalling im the neighborhood of $230k they decide to screw us over on the 4th truck! not anywhere near happy! Purchased 2017 f250 gas lariat.. 2022 f250 diesel lariat 2019 f250 lariat and finally traded it for a 2015 Duramax... we traded a mechanically sound truck for a truck that has had nothing but issues.. yes it has 155k miles on it however engine light came on and truck went into limp mode day 1!!! this had to be a know issue when it went through inspection and the dealer will not cover any of the cost! I seen the inspection and the service department supposedly fixed and A/C issue... nope! Just patched it as we lost A/C on day 4! again dealer will not do anything about it! XM radio hasn't worked since day 1! says we need a module! Day 1!!!! long story short they patch their used vehicles up and put the issued onto next owner! Do Not buy used from here!

We bought an explorer from Tyler Wright and he was very personable, professional and patient. We couldn’t have had a more relaxed and pleasant experience! Thank you so much Tyler!!

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We recently purchased a used Jeep Wagoneer from Heller Ford in El Paso, IL, and the entire experience was nothing short of fantastic. Huge shoutout to our salesperson Onie Maisonneuve, who went above and beyond from start to finish. We live about an hour and a half away, but Onie made the process incredibly easy by handling everything over the phone ahead of time. By the time we arrived, all that was left was a quick test drive and a bit of paperwork—start to finish, we were in and out of the dealership in around 30 minutes! A couple of ... Read More

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DealerRater - Jul 22, 2025

We recently purchased a used Jeep Wagoneer from Heller Ford in El Paso, IL, and the entire experience was nothing short of fantastic. Huge shoutout to our salesperson Onie Maisonneuve, who went above and beyond from start to finish. We live about an hour and a half away, but Onie made the process incredibly easy by handling everything over the phone ahead of time. By the time we arrived, all that was left was a quick test drive and a bit of paperwork—start to finish, we were in and out of the dealership in around 30 minutes! A couple of days after taking the vehicle home, a mechanical issue popped up. Onie was immediately responsive and had a loaner vehicle arranged and delivered to us the very next day. The service department didn’t miss a beat either—they had the necessary repairs completed quickly and efficiently, making sure we had our Wagoneer back just in time for a planned family vacation. I can’t recommend Heller Ford highly enough. If you’re looking for a dealership that truly stands behind their vehicles and values customer service, look no further. Ask for Onie—he’s the real deal!

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Just 3 months ago, I purchased a van from Heller Ford thinking I was making a solid investment. Since then, it's been in the shop several times and now needs to go back. ✔️ The first two visits? They cleared codes because the system kept locking up and "fixed" some wiring only to discover what they thought to be the TCM (Transmission Control Module) was faulty, but that wasn’t it. ✔️ Now it turns out the thermostat needs to be replaced, and there are even more issues piling up and now at this point they are throwing random parts ... Read More

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Google - Jul 14, 2025

Just 3 months ago, I purchased a van from Heller Ford thinking I was making a solid investment. Since then, it's been in the shop several times and now needs to go back. ✔️ The first two visits? They cleared codes because the system kept locking up and "fixed" some wiring only to discover what they thought to be the TCM (Transmission Control Module) was faulty, but that wasn’t it. ✔️ Now it turns out the thermostat needs to be replaced, and there are even more issues piling up and now at this point they are throwing random parts on to try to “fix” the problem that’s not getting fixed. I’ve reached out to the dealership asking for help even suggesting a buy-back or an even trade but ended up getting completely disrespected. This has been beyond frustrating. I trusted this dealership and their vehicles, but at this point, I'm just trying to get a working vehicle without constant breakdowns. Seems like this dealership is more focused on profit margins more than customer service I figured I would let others know in case you didn’t know. Just want to share my experience so others are aware I’ve had multiple people contact me with the same issues with heller ford I would definitely recommend Heller Motor in Pontiac over the ask Paso location at least they actually want to help their customers!

I purchased a truck from Heller about a month ago now, just wanted to give everyone a heads up, if your going to buy online from a different state, don't buy from them. They were receptive and helping all the way up to having me transfer the payment. After that, it became a dilemma having to call them for any updates. The salesperson even told me they happen to find a chip on the windshield so they would hold the truck a few more days before shipping it out. The truck was received with a big chip right in ... Read More

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Google - Jul 2, 2025

I purchased a truck from Heller about a month ago now, just wanted to give everyone a heads up, if your going to buy online from a different state, don't buy from them. They were receptive and helping all the way up to having me transfer the payment. After that, it became a dilemma having to call them for any updates. The salesperson even told me they happen to find a chip on the windshield so they would hold the truck a few more days before shipping it out. The truck was received with a big chip right in front of driver view. I honestly got to the point where I told them that I was going to pull out of the deal if it wasn't delivered. Very unprofessional and disorganized.

EASILY the best experience I've ever had buying a vehicle. Sara Studer was my salesperson and she was AMAZING! She's sooo friendly and helpful. There was zero pressure and she spent a lot of time listening to what I wanted and she seriously delivered! I can't recommend her enough and I will 100% be telling everyone to go see her for a vehicle. There was no annoying back and forth, the manager and financing guy (Adam) was super helpful and personable. There was no pressure at any point which was super refreshing. I did purchase the Simonize protection ... Read More

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DealerRater - May 30, 2025

EASILY the best experience I've ever had buying a vehicle. Sara Studer was my salesperson and she was AMAZING! She's sooo friendly and helpful. There was zero pressure and she spent a lot of time listening to what I wanted and she seriously delivered! I can't recommend her enough and I will 100% be telling everyone to go see her for a vehicle. There was no annoying back and forth, the manager and financing guy (Adam) was super helpful and personable. There was no pressure at any point which was super refreshing. I did purchase the Simonize protection for the interior & exterior because it's a no-brainer for the price. They made a customer for life!!

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You try to get a good deal,but they did the same thing , the car I was looking at,was worth so much. They wanted 3800.00 over what's it worth. That car was built here,and before any tarrifs. that's the excuse to raise them up to put a big profit in their pocket.Don't go there ,they didn't want to help me.

Do don’t use this dealership was told a truck was available and spent my entire lunch hour talking between a sales rep and my bank. scheduling when I would come to test drive and most likely buy the truck. Since I was pre approved I wouldn’t have to go through financing all I had to do was like it and I would leave with it. Then after that I received a text saying that earlier that morning the truck had a deposit put on it and was no longer available. Even though I was told it was. Then ... Read More

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Google - May 8, 2025

Do don’t use this dealership was told a truck was available and spent my entire lunch hour talking between a sales rep and my bank. scheduling when I would come to test drive and most likely buy the truck. Since I was pre approved I wouldn’t have to go through financing all I had to do was like it and I would leave with it. Then after that I received a text saying that earlier that morning the truck had a deposit put on it and was no longer available. Even though I was told it was. Then had someone else call about the truck and was told it was available by a different sales rep. No communication and terrible costumer service would give zero starts if I could.